Refund policy

 

Returns & Warranty

We’ve Got Your Back.

When you choose B.O.S. Lock, you’re investing in a product designed to protect what matters most. We build our products to last, stand behind their quality, and believe great customer support should be just as dependable as the products themselves.

Whether you need a return, warranty service, or simply have a question, our team is here to help.

 

 

60-Day Online Order Return Policy

Take the time to make sure Fusion fits your firearm and your routine.

Eligible Fusion products purchased directly through the B.O.S. Lock online store may be returned within 60 calendar days after delivery, subject to the terms below.

To qualify:

  • Submit your return request within 60 calendar days after the carrier confirms delivery.

  • Normal installation, familiarization, and evaluation wear is acceptable. Excessive damage, misuse, unauthorized modification, improper installation, or neglect may reduce or disqualify a refund after we contact you.

  • Return the product with all components and accessories supplied with the order. Use the original packaging when available or package it securely for transit. Eligible normal-use returns have no restocking fee.

Please note:

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping on voluntary returns. Upon request, B.O.S. Lock may provide a prepaid label and deduct its actual cost from the refund. We cover shipping for damaged, defective, or incorrect products and returns caused by our error.

  • Approved refunds are issued to the original payment method within 7–10 business days after the returned product is received and inspected. Your bank or payment provider may require additional posting time.

 

 

Read the complete B.O.S. Lock Return & Warranty Policy.

 

 

Purchased From a Retail Partner?

We proudly work with firearm retailers across the country.

If you purchased your B.O.S. Lock product from one of our authorized retail partners, returns and exchanges are handled according to that retailer’s return policy. Please contact the retailer directly for assistance with returns or refunds.

The good news? Your B.O.S. Lock warranty travels with the product. As long as your product was purchased from an authorized retailer and meets the applicable warranty requirements, we’re here to support you with warranty service whenever you need it.

 

 

Warranty Coverage

Every B.O.S. Lock product includes warranty protection at no additional cost.

Standard Warranty

Every product automatically includes:

  • 1-Year Electronics Warranty

  • 3-Year Mechanical Warranty

Simply keep your proof of purchase.

 

 

Register for Lifetime Status — Free

Register your product within 30 days of purchase to unlock our highest level of warranty protection.

Lifetime Status includes:

  • Lifetime Mechanical Warranty

  • 2-Year Electronics Warranty

  • Priority warranty processing

  • Cost+ Replacement Program for eligible non-repairable products

Registration is free and takes less than two minutes.

Register Now

 

 

Need Warranty Service?

If you think your product has a manufacturing defect, we’ll work with you to make it right.

Simply contact our Customer Support team before shipping your product. We’ll provide a Return Merchandise Authorization (RMA) along with instructions for sending your product to our service team.

Once received, we’ll inspect and test the product. If the issue is covered under warranty, we’ll repair or replace the product at our discretion.

To help us get started, please have:

  • Proof of purchase (or registered product information)

  • Product serial number (if applicable)

  • A brief description of the issue

  • Photos or videos if requested

Shipping

Customers are responsible for shipping products to B.O.S. Lock.

If we determine the issue is covered under warranty, we’ll cover the cost of standard shipping back to you.

If the issue isn’t covered, we’ll contact you first with available repair or replacement options before performing any service.

 

 

We Believe in Repairing Products, Not Replacing Them

Quality products deserve a second life whenever possible.

If your product is outside the warranty period or has experienced accidental damage, we offer factory service designed to keep your B.O.S. Lock performing for years to come.

Factory Repair

Our repair program includes:

  • Genuine replacement parts whenever available

  • No markup on replacement components

  • Transparent labor pricing

Cost+ Replacement Program

Sometimes a product simply can’t be repaired.

Eligible Lifetime Status members may purchase a replacement product at our actual manufacturing cost plus handling—never retail markup—subject to eligibility verification and program limits.

 

 

Self-Defense Replacement Program

Your safety is why we build these products.

If your firearm and attached B.O.S. Lock product are permanently retained as evidence following a legally justified act of self-defense, we’ll replace your B.O.S. Lock product at no cost, subject to eligibility requirements and supporting documentation.

It’s one small way we can stand behind those who lawfully protect themselves and their families.

 

 

What’s Not Covered?

Our warranty protects against defects in materials and workmanship.

It does not cover damage resulting from:

  • Abuse or misuse

  • Unauthorized modifications

  • Improper maintenance

  • Normal cosmetic wear

  • Battery leakage

  • Loss or theft (except as covered by our Self-Defense Replacement Program)

  • Criminal misuse or use while under the influence of drugs or alcohol

Installing aftermarket accessories does not automatically void your warranty unless the modification caused the issue being claimed.

 

 

Ready to Start a Return or Warranty Claim?

Our support team is here to help.

Email: support@boslock.com

Please include:

  • Your name

  • Order number or proof of purchase

  • Product serial number (if applicable)

  • A description of the issue

  • Preferred phone number

  • Photos or videos if available

We’ll respond with the next steps, including any required Return Merchandise Authorization (RMA) instructions.

 

 

The Fine Print

This page provides a simplified overview of our return and warranty programs. All warranty coverage, eligibility requirements, exclusions, limitations, dispute resolution provisions, and other legal terms are governed by the official B.O.S. Lock Limited Warranty included with your product and available upon request.